Processing of Personal Data

Description of the regulation:

Protection of personal data - Privacy policy

The hotel group Phoenicia Hotels is made up of the following entities:

Hotel Phoenicia Grand Hotel, located in Bucharest, sector 1, Alexandru Serbanescu Street, no. 87, administered by the company UNITED BUSINESS SOLUTIONS SRL, legal entity organized according to the applicable law, having its headquarters in Bucharest, Alexandru Serbanescu street, no. 87, sector 1, having no. of registration in the Trade Register J40 / 235/2011 and VAT no. RO27892270.
The UNITED BUSINESS SOLUTIONS SRL operator can be contacted by e-mail: gdpr@phoeniciahotels.ro and / or by phone +40742224517.

Phoenicia Express Hotel, located in Bucharest, Soseaua Odaii, no. 441-443, ground floor, room 1, Sector 1, administered by the company PHOENICIA EXPRESS SRL, legal entity organized according to the applicable legislation, having its headquarters in Bucharest, Sos. Odaii no. 441-443, ground floor, room 1, Sector 1, having no. for registration in the Trade Register J40 / 17868/2018 and VAT no RO 25693077.
For this location, the operator PHOENICIA EXPRESS SRL can be contacted by e-mail: and / or by phone +40742224517.

Phoenicia Holiday Resort, located in Mamaia Nord Boulevard, Nr. 99, Navodari, Constanta, administered by the company PERLA MAJESTIC SA, with headquarters in Str. Horia Macelariu, no. 59, ap. P04, sector 1, Bucharest, registered at the Trade Register under no. J 40/5176/2010, VAT no 7940489.
For this location, the operator can be contacted by e-mail:
gdpr@phoeniciahotels.ro and /or by phone +40742224517.

Boutique Hotel, located in Mamaia Nord Boulevard, Nr. 95 bis, lot 3, Navodari, Constanta, administered by the company PERLA MAJESTIC SA, with headquarters in Str. Horia Macelariu, no. 59, ap. P04, sector 1, Bucharest, registered at the Trade Register under no. J 40/5176/2010, VAT no 7940489.
For this location, the operator can be contacted by e-mail: gdpr@phoeniciahotels.ro and / or by phone +40742224517.

Phoenicia Luxury Hotel, located in Mamaia Nord Boulevard, Nr. 91, Navodari, Constanta, administered by the company PHOENICIA EXPRESS SRL, legal entity organized according to the applicable law, having its headquarters in Bucharest, Sos. Odaii no. 441-443, ground floor, room 1, Sector 1, having no. for registration in the Trade Register J40 / 17868/2018 and VAT no RO 25693077.
For this location, the operator can be contacted by e-mail: gdpr@phoeniciahotels.ro and / or by phone +40742224517.

Phoenicia Royal Hotel, located in Mamaia Nord Boulevard, Nr. 91, Navodari, Constanta, administered by the company PHOENICIA EXPRESS SRL, legal entity organized according to the applicable legislation, having its headquarters in Bucharest, Sos. Odaii no. 441-443, ground floor, room 1, Sector 1, having no. for registration in the Trade Register J40 / 17868/2018 and VAT NO. RO 25693077.
For this location, the operator can be contacted by e-mail: gdpr@phoeniciahotels.ro and / or by phone +40742224517.

Phoenicia Suites, located in Bucharest, Str. Alexandru Serbanescu no. 87, administered by the company PHOENICIA APARTMENTS SRL, legal entity organized according to the applicable law, having its headquarters in Bucharest, Str. Horia Macelariu no. 59, office no. 8, et. P, ap. P03, Sector 1, having no. of registration in the Trade Register J40 / 10377/2009 and VAT no RO16004009.
For this location, the operator PHOENICIA APARTMENTS SRL can be contacted by e-mail: gdpr@phoeniciahotels.ro and / or by phone +40742224517.

Hotel Majestic Mamaia, located in Mamaia resort, Constanța, postal code 900001, administered by the company PERLA MAJESTIC SA, with its headquarters in Str. Horia Macelariu, no. 59, ap. P04, sector 1, Bucharest, registered at the Trade Register under no. J 40/5176/2010, VAT no 7940489.
For this location, the operator can be contacted by e-mail: gdpr@phoeniciahotels.ro and / or by phone +40742224517.

Majestic Jupiter Hotel, located in Jupiter Resort, Constanta, Str. Gala Galaction, no. 46, administered by the company BUSINESS TOUR EXPERT SRL, legal entity organized according to the applicable legislation, having its headquarters in Bucharest, Sector 4, Dimitrie Cantemir Boulevard, No.4, Block 3C, Scale 1, Floor P, Ap 1, having no. for registration in the Trade Register J40 / 11531/2003 and CUI RO 15622600.
For this location, the operator BUSINESS TOUR EXPERT SRL can be contacted by e-mail: gdpr@phoeniciahotels.ro and / or by phone +40742224517.

Majestic Olimp Hotel, located in Olimp Resort, Mangalia Town, Constanta, Str. Olimp, no. 2, administered by the company FAIR IMPEX 3 SRL, legal entity organized according to the applicable legislation, having the headquarters of TEC. Galati, having no. for registration in the Trade Register J 17/1033/2011 and VAT no RO 28968210.
For this location, the operator FAIR IMPEX 3 SRL can be contacted by e-mail:gdpr@phoeniciahotels.ro and / or by phone +40742224517.

All the above operators process personal data through phoeniciahotels.ro

The group of companies Phoenicia Hotels collects, based on the voluntary provision of the data subject, personal data and the types of data collected depend on the nature of the way the site visitor wants to interact with the site.

Therefore, to fill in the forms for requesting an offer and the contact form, we collect the first and last name, the e-mail address, the telephone number (optional).
The data provided voluntarily by the person interested in the services of the group of companies Phoenicia Hotels are used for contacting by e-mail or, as the case may be, telephone, regarding the requested offer for which the data subject has expressed his interest. For marketing purposes, we collect the name, first name and e-mail address.

The group of companies Phoenicia Hotels may collect involuntarily and other data that do not lead to the unique identification of the data subject (time of visit, place of access, name and version of Internet browser, operating system, including other technical parameters) provided by Internet browser through which the site is accessed and can be used by the group of companies Phoenicia Hotels to improve the services offered to its customers. It may also inadvertently collect other information that may lead to the identification of visitors to phoeniciahotels.ro, such as the IP address. However, such information will not be used to identify site visitors and will not be made public, otherwise than under the conditions described in this Privacy Policy.

Data processing by the Operator (legal purposes and grounds)

The group of companies Phoenicia Hotels processes the personal data provided through phoeniciahotels.ro, for the following legal purposes and reasons:
- based on the consent of the user of the site, for contacting it, to provide information on the activities of the group of companies Phoenicia Hotels or the services offered, at his voluntary request (for example, by filling in the contact form or the one requesting a training offer / courses)
- based on the express consent of the user of the site for marketing purposes, for sending newsletters, in exclusively electronic format;
- In legitimate interest, the personal data collected involuntarily, to understand the needs and expectations of our clients and to improve our services offered.

By filling in the forms available on the website phoeniciahotels.ro or by inserting the e-mail address for marketing communications or offering the consent for marketing purposes on any material made available by the group of companies Phoenicia Hotels, each user or after case, client, has expressed his consent that the group of companies Phoenicia Hotels to process his personal data, in accordance with the purposes stated in this Privacy Policy, in compliance with the provisions of Regulation no. 679 of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Regulation on data protection) and with the national provisions in force.

In the processing of personal data, the group of companies Phoenicia Hotels will act in a legal, fair and transparent manner. The data processing is carried out for determinate, explicit and legitimate purposes. The data processing is adequate and limited, only in relation to the necessity of achieving the purpose for which they were collected. Personal data will be retained only for the period of time necessary to fulfill the purposes for which they are processed, and the processing will be carried out in an appropriate way to ensure the security and integrity of the data. No data transfer will take place without appropriate precautionary measures.

To ensure the legality of the processing of personal data, the group of companies Phoenicia Hotels assumes the responsibility of implementing appropriate technical and organizational measures for the protection against unauthorized access, the use, alteration or destruction of personal data according to the international and national legal provisions regarding protection of personal data.

The group of companies Phoenicia Hotels will not disclose the personal data collected through the site www.phoeniciahotels.ro, except for the authorized employees or the authorized persons to whom these data are necessary to process them on behalf of the group of companies Phoenicia Hotels ( transmission of marketing communications, website service provider, hosting provider and domain registration) or if the disclosure obligation is a legal obligation of the group of companies Phoenicia Hotels or its employees.
Any user of the site or client has, as the data subject, the following rights in relation to the personal data operator:

Access right, means the right of the data subject to obtain a confirmation from the group of companies Phoenicia Hotels that the personal data concerning the person concerned are processed or not and, if so, access to the respective data and information can be obtained regarding the way the data is processed.

The right to data portability refers to the right to receive personal data in a structured, commonly used format that can be read automatically and to the right to have this data transmitted directly to another operator, but only if this is feasible from a technical point of view.

The right of opposition refers to the right of the user of the site or the client to oppose the processing of personal data when the processing is necessary to perform a task that serves a public interest or when considering a legitimate interest of the operator. When the processing of personal data is intended for direct marketing, the data subject has the right to oppose the processing at any time.

The right to rectification refers to the correction, without unjustified delay, of inaccurate personal data. The rectification will be communicated to each recipient to whom the data were transmitted, unless this proves impossible or involves disproportionate efforts by the group of companies Phoenicia Hotels.

The right to delete data ("the right to be forgotten") means the right of the data subject to request the erasure of personal data, without undue delay, if one of the following reasons applies: they are no longer necessary for fulfillment. The purposes for which they were collected or processed; the person concerned decides to withdraw his consent and there is no other legal basis for the processing; the person concerned opposes the processing and there are no legitimate reasons to prevail; personal data were processed illegally; personal data must be deleted in order to comply with a legal obligation; personal data were collected in connection with the provision of information society services.

The right to restrict the processing can be exercised if the accuracy of the data processed by the group of companies Phoenicia Hotels is challenged, during a period that allows to verify the correctness of the data; processing is illegal, and the person concerned opposes the deletion of personal data, requesting instead the restriction; in case the group of companies Phoenicia Hotels no longer needs the personal data for the purpose of processing, but the person in question requests them for finding, exercising or defending a right in court; if the person has objected to the processing for the time interval in which it is verified that the legitimate rights of the group of companies Phoenicia Hotels prevail over those belonging to the data subject.

The right to file a complaint with the National Supervisory Authority for Personal Data Processing

For the exercise of the aforementioned rights, the person concerned will address the group of companies Phoenicia Hotels, through the operator who manages the respective location, by a request formulated in writing and transmitted to the registered office / work place, or via an e-mail., sent to gdpr@phoeniciahotels.ro.

The transmission of marketing communications by the group of companies Phoenicia Hotels is made through the whiteimage platform, organized in accordance with the legal provisions in force regarding data protection, including Regulation 679/2016, offering the possibility to unsubscribe at any time from the newsletters transmitted by the group of companies Phoenicia Hotels. More information about the white image can be found by accessing the page: www.whiteimage.net

Personal data collected through the website www.phoeniciahotels.ro, processed by the group of companies Phoenicia Hotels are retained until the subscription of the person's Newsletter.

Modification of the Privacy Policy

If a change of these privacy rules is required, the group of companies Phoenicia Hotels will publish the respective changes in order to ensure a correct and complete information on the collected data and how they are used.

In the situation in which it is considered that the rights provided in Regulation no. 679/2016 were violated, any data subject has the possibility to address the National Authority for the Supervision of the Processing of Personal Data (A.N.S.P.D.C.P.) by filing a complaint.
The contact details of A.N.S.P.D.C.P. are the following: Bucharest, B-dul G-ral. Gheorghe Magheru 28-30, Sector 1, postal code 010336; Phone: + 40,318.059.211 / + 40,318.059.212; Fax: +40,318.059.602; E-mail: anspdcp@dataprotection.ro; Pagina web: www.dataprotection.ro.

Updates to this policy

The Personal Data Protection Policy will be reviewed periodically and, if applicable, updated.